It may surprise some people that Public Information is a
"Right!"
Everyone has the right to good information, especially from people
who serve them. Suffolk County Council serves everyone who
lives in Suffolk in some way but many people receive much more
support.
Some people receive long term support but many, many others only
need help for a short period of time. However, and whenever, you
are supported by Suffolk County Council you should expect
and it is your right to demand good quality
information in a format that you can understand.
That means you can ask for information in:
- standard print;
- large Print;
- Braille;
- audio tape;
- a language other than English.
We know that for many people, support from Adult Care and Children
and Young People comes at a time of crisis. You may not be well,
you may be extremely worried about a friend or a relative or you
may be facing an uncertain future. We aim to provide you with good
quality information to help you understand your choices and what
help we can offer.
We produce a number of general information leaflets and booklets
about the services we provide and all of these are available on
this web site. Many of these can be downloaded from this web site
and many more are available to download from our online ordering
leaflet web site.
You can choose to read these online or have them posted to you. If
you would like to receive paper copies of leaflets you can order
what you would like by visiting our
online ordering web
site.
Many of our policies and guidelines, including information we give
to staff, is available for you to read on this web site. If you
cannot find the information you want, you have the right to ask for
this information and in most cases we have a duty to tell
you.
We have a
database of our
policies and procedures, staff guidance and
leaflets online and we are adding to this all the time.
The whole of the Care and Health area of the Suffolk County Council
website is managed in the Customer Rights Team. Quite simply, this
website is one of your rights!