Information about Customer Rights

Welcome to the Customer Rights web pages.  We hope you will find our information useful.

We work to promote and uphold people's rights within Children and Young People's Services and Adult and Community Services. We do this by working directly with our customers (that means people who use services and family carers). We promote service user and family carer perspectives to help staff plan and deliver improved services.  We also work closely with other organisations in Suffolk with common aims.

The team is made up of specialists in the following areas:

Customer care and complaints
Advocacy
Children's rights
Involving and consulting people
Education Appeals Office