Contact us

About Customer First

Customer First is a specialist call centre with trained staff who know about the services we offer and who we can help. If you would like to talk generally to someone about getting some help for you or for someone you know, please contact Customer First:

Telephone: 0808 800 4005 (Freephone from landlines and some mobiles)
Email: customer.first@suffolk.gov.uk

Postal address:
Customer First
Customer Service Direct
PO Box 771
Needham Market
Ipswich
IP6 8WB

Other contact details for Care and Health services

If you would like to make a comment about care services provided by Children and Young People or Adult Care Services, please contact Sarah Baalham, the Customer Care Manager:
Email: sarah.baalham@suffolk.gov.uk

Each page on the web site contains a name and an email address or a contact telephone number for the person who is responsible for that service. Please contact them direct with comments about the content of the page.

If you have concerns about the service the council is providing, you may also wish to contact your local county councillor.