The Dell is situated on the outskirts of the market town of
Beccles and enjoys views of the Waveney Valley and is within
walking distances of the town and shops. The Dell also has its own
large gardens for the residents, families and staff to enjoy.
The Dell has 38 single rooms, consisting of four units: Homelea,
Gloucester and Windsor Units are for permanent Residential Care
including one room for short breaks. Balmoral unit has undergone
extensive refurbishment and will provide eleven places for those
who have a diagnosis of dementia and have extra care needs arising
from this illness. The unit also has its own enclosed
garden area.
A twenty place Day Centre is open Monday to Friday for customers
living in the Community – Residents are welcome to join in with
some of the activities.
Each unit has a large lounge/dining area, kitchen, single
bedrooms, small quiet rooms and toilet facilities. A large
bathroom with bath and shower facilities can also be found on each
unit. Balmoral has en suite facilities.
A member of the Management Team oversees management of each unit
and the well being of the Residents living on the unit and the
allocated Staff – this also includes Residents Reviews and Staff
Supervisions. Each Resident is allocated a Key Worker who
helps with producing a detailed Care Plan and who takes
special interest in the Resident to ensure individual needs are
met.
Twenty four hour care (not nursing care) is provided by trained
staff with support from the local Community Nurse Team and
G.P.’s. Other professionals such as Occupational Therapists,
Physiotherapists, Dentists, Chiropodists and Opticians also can be
accessed through the Home.
A range of activities, entertainment and outings are organised
within the Home and in the community.
A Catering Team provides freshly cooked meals with a choice of
menu and the Cooks will adapt dishes to meet individual
needs. Housekeeping Staff are responsible for
maintaining high standards of cleanliness. A laundry service
is also offered for personal clothing – bedding/towels are
provided.
A Church service is held weekly and Holy Communion monthly for
Residents who wish to attend. The Dell respect and welcome
diversity of cultures and enable Residents to maintain their
beliefs and way of life.
A feedback procedure is in place and a form ‘Having Your Say’ is
available in the Home should residents or families wish or have
reason to make comments or complain.
Our philosophy of care is that we believe that every
Resident living at The Dell has a fundamental right to maintain
full citizenship and advocate for individuals rights and beliefs to
ensure individuals feel that they can make a contribution to
society.
This Service User Guide is given to prospective customers and to
residents when they come to live with
us