Children's accommodation

Welcome to ‘CASS’ the Children's Accommodation & Support Service.  These pages should provide you with brief information about the service, its customers, principles, values and practices.

Who the service is for

The Children’s Accommodation & Support Service, working in close partnership with a number of commissioned support agencies,  provides a broad range of specialist community based support services, care placement options & family supports, designed to meet the needs of our most vulnerable children and their families, including:-

  • Children on the edge of care
  • Children in Residential Care
  • Children in SEN Residential Schools
  • Children who are Leaving or have left Care

These four principal service delivery areas are coordinated by the ‘CASS Management Network’ and supported by a cross-agency partnership ‘Team Around the Child’ with representation from Vulnerable Children’s Services, Area Social Work Teams, Health, Mental Health, Drug & Alcohol Services, Education, Youth Offending, Police and the Voluntary Sector - working together to ensure the best possible outcomes for children and their families, many of whom have experienced significant life challenges

How the service is arranged

These arrangements are designed to manage demand, and build a personalised package of services for each child and their family in need, delivering the consistent realisation of positive outcomes - including safety; security; nurturing; education; resilience building; social learning and personal development.

This structure chart explains how we manage the service.

Our Values & Key Principles

Underpinning the National ‘Every Child Matters’ key service delivery requirements around staying safe; Being Healthy; Enjoying & Achieving; Making a Positive Contribution and Achieving Economic Wellbeing, we believe that to ensure consistent good outcomes for children and their families, services should be Individually Personalised; Flexible and Available; and promote Active Choice; Stability; Healthy living; Learning opportunities; Resilience and Aspiration for all.
Continual review, along with considerable investment and development over the past few years, has provided a programme of consistent improvement to our caring environments, staff training & qualifications. 
Married to our programme of independent close monitoring from the Suffolk Safeguarding Children service, and by involving children, families, partner providers and other stakeholders in our development journey we have created and realised a service we can and should all remain proud of.

Leo Flatters - Head of Service

Who uses this Service?

The needs of children using these services are immeasurably diverse.  Some will be challenged by learning difficulties or disability, some will have experienced significant abuse and harm, many will have experienced rejections and exclusion, some will need support as they move into adulthood, and some may be criminally active.
Our primary task is to place each child and their family at the centre of everything we do.  Our focus is on creating positive outcomes by helping each child and their family to understand their circumstances better, to learn, to build their resilience and to develop and realise their own positive aspirations in their life journey.

Children on the edge of Care

The Family Assessment Support Team (FAST) is a new service, set up during 2007. 

Linking with the development of the national social care agenda for preventative services; our aim is to work directly with children and their families, within their own homes and communities.

We aim, through our short-term interventions, to positively divert a significant number of Children ‘from the edge’ of Local Authority care (11-17 age range), into positive engagement with their families and supporting professionals, in order to maintain their place within their own home.

There is more information about FAST here

Residential Care

We are fortunate that we are able to provide a wide range of placement and support options for children, delivered by five children’s homes. On the linked pages, there is information for children who use our services.

Woodman's Place is a short-term Children's Home for a small group of adolescents from anywhere is Suffolk.  Here, we complete an assessment of needs, designed to facilitate and support a pathway to permanence. This will usually target a positive return home, but in some cases may be with a substitute family or electively in a children's home where they can prepare for independent living.

Grange Road provides therapeutic ‘care and repair’ for the small number of children, within the age range of 7-13, who following their abusive and traumatic past have since experienced a further breakdown in their foster or adoption placement.

Bury Children's Home and  Pakefield Road provide short to medium-term therapeutic placements for teenagers.  Working with both the children and their family, our target is family reunification.  Where this is not possible, children are assisted to prepare for their future life using a range of tools to increase both confidence and appropriate life skills as they prepare for future independent living. Both establishments have the benefit of an integral ‘Sorted’ flat, where children preparing to move-on to live independently in the community, can learn, practice and ‘take risks’ in a safe environment.

Redwood Lodge Children’s Home provides long-term placements for a small group of children who have made an elective choice that they do not wish to live within a substitute family and where there are no realistic plans for reunification with their family.  Again, here children are assisted in their journey through care to prepare for future independent living in the community.

We will shortly be adding information about SEN residential homes to this area of the web site. We will also be including information about the Leaving and After Care service.

How we help our children explains further the way that we work. We are passionate about our work and outcomes for children…… we hope that these pages reflect this.



There are policies and procedures associated with this area of work:
family Anti Bullying Policy - Looked after children (PDF 84Kb)
housing Anti-Bullying Procedures - Suffolk Children's Homes (PDF 56Kb)
Acceptable Behaviour Policy and Procedures (PDF 47Kb)

Joint Protocol for Children Missing from Care (PDF 700Kb)


The government provides the following guidance on accommodation services for children:
Children's Homes: National Minimum Standards 2002
Children's Homes Regulations 2001