3.7. Service Aims
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The Trading Standards Service has updated its
service aims in line with corporate priorities.
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Our priority outcomes for each of these are
detailed in section 4 of the plan. Where the
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activities are corporate priorities too, they are
supported by an activity plan in Section 5.
1. Keep Suffolk a safe place to life, work and
visit. We will respond effectively to the complaints and
intelligence we receive from consumers and businesses of Suffolk.
We will design and deliver targeted campaigns to address issues
that are affecting Suffolk people’s lives, work and play.
2. Drive Economic Development: we will deliver
services that meet business needs, from advice on regulations to
laboratory services.
3. Maximise well-being and choice. We will promote and support the
Consumer Direct service to ensure that people know how to access
advice when they need it. We will educate businesses and consumers
to help prevent them falling victim to rogues and scams.
In addition, we will retain the trading standards
service aim of:
4. Efficient, effective and continuously improving
Trading Standards Service. We will continue to use lean systems
theory to measure and improve the service that we deliver.
In line with the Regulator's compliance code, we have a published
enforcement policy that clearly sets out the formal legal action we
can take, and the factors we take account of when making
enforcement decisions.
Please click on the
enforcement policy for more
information.