In the Registration Service we
take your opinions on the standard of our service very seriously.
We are pleased to receive both positive and negative feedback as it
helps us to continuously monitor and improve the service that we
offer.
All our offices have customer comment books and customer survey
forms to enable you to give us your feedback.
Alternatively, you may like to complete our on-line feedback form
at
http://www.surveymonkey.com/s/TR5YL8J
We have prepared an analysis of our recent performance against
government key performance indicators and responses
from customer feedback.
Many problems can be resolved promptly by speaking to
the Manager of the appropriate office.
If the matter is not resolved to your satisfaction, or your
complaint concerns The Office Manager or Suffolk Superintendent
Registrar, please contact the Head of Registration Service:
Mrs J Parker
Resource Management
Endeavour House
Russell Road
Ipswich
Suffolk
IP1 2BX
Telephone 01473 264033
Email:
jane.parker2@suffolk.gov.uk
You will receive an acknowledgement of your complaint within 5
working days and a full reply within 20 working days. If, for any
reason, it is not possible to provide a full reply within 20
working days, the acknowledgement letter will say when you can
expect a full reply.
Nationality Checking Service
This service is regulated by the Office of the Immigration Services
Commissioner. You may contact them direct regarding any
aspect of the service you have received.
OISC (Office of the Immigration Services Commissioner)
5th Floor
Counting House
53 Tooley Street
London SE1 2QN
Telephone: 0845 000 0046
http://www.oisc.gov.uk/complaints_about_immigration_advice/